Membership and service payments
Before completing a payment, please review the selected plan, billing period, included features and total amount. Membership access and digital platform services may begin as soon as payment is confirmed.
Refund eligibility
Completed membership and digital-service payments are generally non-refundable once access or benefits have been activated. A refund may be considered when:
The same transaction was charged more than once.
Payment was deducted but the purchased service was not activated.
A technical error resulted in an incorrect charge.
A refund is required under applicable consumer law.
Non-refundable situations
A member changes their mind after accessing membership features.
A profile does not receive a desired number of views, enquiries or opportunities.
A talent application does not result in selection, employment or a project.
An account is restricted because of a violation of platform terms.
Incorrect information was supplied by the customer during purchase.
How to request a refund
Email hello@cineflixstudioz.com within 7 days of the transaction. Include your registered email address, payment date, amount, transaction reference and a clear explanation of the issue. Never send your password, OTP or complete card details.
Review and processing time
Eligible requests are reviewed individually. Approved refunds are returned to the original payment method wherever possible. Banks and payment providers may require additional time to display the refunded amount after we process it.
Cancellations
You may stop using a membership at any time. Cancellation prevents future renewal where recurring billing applies, but does not normally refund the current billing period. Access may continue until that period ends.
For payment or refund assistance, visit Support and share your transaction reference with our team.